Return Policy

Refund & Return Policy

Updated: 27/08/2025

At She’s Gloss, we take pride in offering elegant 925 silver-inspired jewelry. While we do not accept physical returns due to our global fulfillment model, we are committed to customer satisfaction.

1. Returns

Due to the nature of our international shipping process, we do not accept physical returns or exchanges.

Please ensure all information is correct before completing your purchase. For sizing and materials, refer to the detailed product descriptions or contact our team before ordering.

2. Refunds (if applicable)

We offer refunds in the following situations:

- The product arrives damaged or defective
- You received the wrong item
- The order never arrives after 45 business days

To request a refund, email  support@shesgloss.com with:

- Order number 
- Clear photos (if applicable) 
- Description of the issue  

Requests must be made within 7 days of receiving your order.

3. Non-Refundable Cases

Refunds will not be issued in the following cases:

- Buyer’s remorse or change of mind 
- Incorrect address or failed delivery 
- Minor delays in shipping 
- Custom fees or import taxes charged by your country

4. Replacements (if applicable)

In certain cases, we may offer a replacement item instead of a refund, at no extra cost. This is typically faster and more convenient for both parties.

5. Cancellations

Orders can only be canceled within 12 hours of purchase. After this period, your order may already be processing with our supplier.

6. Contact Us

Need help? Our team is here to support you. 
support@shesgloss.com