Frequently Questions

Frequently Questions - She's Gloss

Updated: 27/08/2025

1. What is She's Gloss?

She’s Gloss is a global jewelry brand specializing in elegant accessories crafted with high-quality 925 silver. Our collections are inspired by timeless luxury and modern charm.

2. Where is She's Gloss located?

We operate internationally through a global fulfillment model, allowing us to deliver elegant pieces directly to customers around the world.

3. What materials are your products made of?

All our jewelry is crafted using high-quality 925 sterling silver, with some designs featuring moissanite and premium finishes.

4. How long does shipping take?

Shipping times vary depending on your location:

USA, Canada, Europe: 7–15 business days

Brazil & South America: 15–30 business days

Asia & Oceania: 10–25 business days

You’ll receive a tracking number as soon as your order is shipped.

5. Do you accept returns or exchanges?

Due to our international logistics, we do not accept physical returns. However, we offer refunds or replacements in cases of damaged, defective, or missing items. Visit our Refund & Return Policy for more details.

6. What if my package is lost or delayed?

If your package hasn’t arrived after 45 business days, please contact us. We’ll investigate the issue and provide a solution.

7. Do I have to pay customs or import taxes?

Some countries may charge custom duties or import fees, which are the buyer’s responsibility. Please check your local customs rules before ordering.

8. Which payment methods do you accept?

We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and selected buy-now-pay-later options like Klarna, Affirm, and Afterpay (availability may vary by country).

9. Can I use points or coupons during checkout?

Yes! If you're part of our She’s Gloss Club, you can redeem points directly during checkout for instant discounts. You can also apply promo codes at the payment page.

10. How do I join the loyalty or referral programs?

Every customer with an account is automatically enrolled in She’s Gloss Club. For referrals, invite friends using your unique link to earn points through She’s Gloss Friends.

Still have questions?

We’re happy to help!
support@shesgloss.com